The Certified Customer Service Manager (CCSM) is a world-class credential issued by the Global Academy of Finance and Management ®. Earning this designation demonstrates that you have skills and experience in ensuring the quality of customer services by overseeing the daily operations of the customer service department, leading customer service agents in successfully achieving company initiatives, call center management, training customer service agents, retaining customers, and collaborating with other heads of department.
Requirements:
i) diploma / degree ii) Applicant must have at least three years of experience actively in customer services, or customer experience-related work experience iii) pass the examination
Course fee: Includes Certified Customer Service Manager certificate, e-Book, endorsement training certificate, and certification card.
ISO QUALITY
GAFM IBS International Board of Certification Standards, ISO 29990 ISO 9001 quality standards, ACBSP, CHEA, and many other reputable organizations recognized GAFM certification credentials.
WORLD-CLASS
GAFM / AAPM Certificates are recognized in over 140 countries. It is the ultimate passport to global job opportunities worldwide. Invest wisely, some certifications are better than others.
DUAL CERTIFICATE
Your investment is well spent. Reasonably priced with a certification card, e-book, professional globally-recognized certificate, and an accredited training certificate.
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