The Certified in Information Technology Service Management ™ (CITSM) credential is a professional benchmark that demonstrates the attainment of a defined level of technical knowledge in IT Service Management best practices, professional practice, and ethical behaviour. It forms the basis of the assessment that applicants must pass to gain the certified Certified in Information Technology Service Management ™ (CITSM) credential and inclusion in the Register of The Global Academy of Finance and Management® Certified / Chartered Professional.  Individuals with several years of experience in IT Service Management are encouraged to acquire this certification.   A guide book shall guide you to pass in the examination besides providing a valuable source of reference for an individual to excel toward becoming a Certified in Information Technology Service Management ™ (CITSM). Take the challenges ahead with Certified in Information Technology Service Management ™ (CITSM)  certification.

GAFM Global Board of Standards issues the Certified in Information Technology Service Management ™ (CITSM) Certification

Study method: Self-paced learning style with the aid of a Guide book. The content of this certification course is similar to ITIL. 

Requirements:   i)  Degree        ii) 3+ years experience in IT Service management          iii)  Pass the Certified in Information Technology Service Management ™ (CITSM) examination 

HOW TO APPLY: To qualify for the Certified in Information Technology Service Management ™ (CITSM) certification, you need to complete the following steps:

  1. Complete the Mandatory Candidate Information (MCI) 
  2. Complete the payment upon receipt of the invoice
  3. Take the exam when you’re ready

Examination: email to request the link to the examination questions when you are ready to take the exam.  Examination comprised of 50 questions; Passing grade is 70%.   

Course fee:   Includes Certified in Information Technology Service Management ™ (CITSM) certificate, membership certificate, examination fee, and shipping. 

Mandatory Candidate Information : please include the Title of the Certification Course that you wish to apply in the subject line when submitting the following information and attach a latest copy of your C.V. email to certification@gafm.com.my 

1) Full Name:     2) Shipping Address:     3) Name on Certificate:    4) Mobile number:

The GAFM/IBS International Board of Standards  is  the first graduate global Board of Standards for project management industry professionals to earn Accreditation under the TUV-OE European Standards for ISO 9001 Certification and ISO 29990 Certification. GAFM is also a chartered member of the CHEA  Council for Higher Education Accreditation – International Quality Group (CHEA/CIQG) Memorandum of Affiliation is designed to engage quality assurance and accrediting organizations in a shared effort to affirm and promote fundamental principles for higher education quality.

As seen in the following international publications

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