Certified in Information Technology Service Management ™ 

The Certified in Information Technology Service Management (CITSM) is a gold-standard certification from The American Academy of Project Management ®.  Earning the CITSM designation demonstrates that you have skills and experience in ITIL service desk and incident management which include managing the entire lifecycle of all internal as well as external incidents and unanticipated interruptions in the delivery of IT services and ensuring the services are restored to its functional state in the shortest possible time.

It forms the basis of the assessment that applicants must pass to gain the CITSM status and inclusion in the Register of The American Academy of Project Management ® Certified / Chartered Professional.   

Stand out above the rest with the CITSM ™ certification.

ITSM processes are grouped into various main categories under ITIL, although the same processes can be found under different names in other frameworks as well. The categories are, broadly:

  • Incident management: Incident management is the practice governing the restoration or rectification of any interruptions in service, due to outages or performance issues.
  • Problem management: Oftentimes, an IT organization may face a problem with multiple incidents reporting similar issues. This comes under problem management, as problem management focuses on conducting a Root Cause Analysis and putting an end to the recurring problem.
  • Asset management: Every organization needs hardware or software assets to function. The tracking, updating and mapping of assets is achieved through asset management. Configuration management can be practised with asset management or as a separate process.
  • Change management: Any change in services offered, that takes place in an organization is managed through change management. Release management is often grouped under change management.
  • Project management: IT undertakes a lot of projects in an organization. Project management helps plan, track and delegate tasks through a project’s lifecycle
  • Knowledge management: Knowledge management reaches across domains in ITSM. Knowledge management helps avoid duplication of work by tracking, documenting and updating solutions in a knowledge base.

Incident Management Process

The process of incident management aims to manage the entire lifecycle of all internal as well as external incidents (unanticipated interruptions in the delivery of IT services). The primary goal of this ITIL process is to return technical services to end-users in the shortest possible time. 

Incident management can help your business significantly reduce the impact of incidents by enabling you to quickly identify, track, and resolve issues. With an ITIL ticketing system, your IT support agents can easily register incidents using ‘custom incident templates’ and supply all the necessary information. They can also easily categorize and assign tickets to each other. 

Course material:  e-Book

Requirements:   i)  Degree in information technology or equivalent         ii) 3+ years experience in IT service management specifically in incident management or similar capacity        iii)  Pass the examination 

To Apply: CLICK HERE

Course fee:   Includes CITSM certificate,  endorsement training certificate, certification card, and shipping.

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GAFM IBS International Board of Certification Standards, ISO 29990  ISO 9001 quality standards, ACBSP, CHEA, and many other reputable organizations recognized GAFM certification credentials.

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Your investment is well spent. Reasonably priced with a certification card, e-book, professional globally-recognized certificate, and an accredited training certificate.  

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